Haptik has a full-featured Conversational CRM that uses Generative AI to manage customer life cycles across many categories. That includes features like Gen AI Web Q&A for fast customer service, Gen AI Sales Assistant for personalized purchase guidance and Multi-Channel Support that spans WhatsApp, Instagram Direct, Google Business Messages and more. Haptik promises to boost customer satisfaction and operational efficiency, with examples including a 68% repeat rate on WhatsApp commerce and 125% NPS improvement.
Vepaar is another powerful option that marries WhatsApp messaging with CRM and e-commerce tools. You can manage customer interactions through profiles, personalized responses and sales funnels. The service also lets you build and manage online stores, set up digital products and manage inventory. With live support and scheduled demos, Vepaar can be integrated with Google Chrome extensions, Facebook and Zapier, so you can use it to engage customers and gather feedback.
Peach is designed to let you build feature-rich WhatsApp-native apps without ever leaving the chat window. It's got a no-code and low-code builder, broadcasts, links and QR codes for sharing and integration with CRMs through Zapier. Peach offers pre-built templates and APIs for custom integration, data sync and analytics. It's geared specifically for improving WhatsApp interactions and delivering a unified user experience in retail, hospitality, finance and education.
If you're looking for a sales engagement and intelligence platform, Klenty is worth a look. It automates work across multiple channels, including WhatsApp, to manage and personalize outreach. Klenty integrates with popular CRM tools and offers features like B2B prospecting data, multi-channel outreach and conversation analysis. The platform can help sales teams increase call efficiency and sales intelligence, so it's a good option for anyone looking to improve their sales funnel management.