Question: Is there a framework that allows me to create virtual assistants that can interact with customers on any channel and device?

If you're looking for a full-fledged framework to build virtual assistants that can engage with customers on any channel and device, the Microsoft Bot Framework is a great option. This open-source foundation for building conversational AI experiences in the enterprise uses Azure Cognitive Services for sophisticated natural language processing. It integrates with a range of services like speech recognition and synthesis, QnA Maker and computer vision, making it a good foundation for virtual assistants, customer service and other tasks. The framework comes with a visual authoring canvas and a range of pricing plans to accommodate different needs.

Another good option is boost.ai, an enterprise-focused foundation that can help you boost customer satisfaction by automating customer service with AI chat and voice bots. It offers omnichannel consistency, 24/7 coverage and a hybrid approach that combines human and virtual agents. Boost.ai promises scalability and security, easy integration with existing systems and a conversation builder that's easy to use, with no-code abilities. The foundation is designed to boost self-service rates across multiple channels, so it's a good option for customer interactions.

If you want a no-code option, Humley is a good option. It lets you quickly build conversational AI assistants with generative AI and supports multiple channels. Humley is designed to handle routine customer service requests with intuitive flows and performance analytics. The foundation is good for a variety of industries, and it offers a variety of pricing plans for different scales of use, including a free option for getting started.

If you need a foundation that can handle both chat and voice AI agents, Voiceflow is a collaborative foundation for building and scaling custom AI experiences. It has a drag-and-drop builder for creating multistep workflows and integrates with a long list of services like CRM systems and analytics tools. Voiceflow is designed to automate customer support and to improve conversation design, so it's a good option for improving customer interactions.