Question: Can you suggest a solution that allows me to send targeted, real-time messages to my users across multiple channels, including web and app notifications?

If you're looking for a way to send personalized, real-time messages to your users across a variety of channels, including web and app notifications, Braze is a good choice. It's a customer engagement platform that uses AI to orchestrate personalized, real-time interactions. It can send messages across email, mobile app, SMS, WhatsApp and web messaging channels. The platform's journey orchestration features let you set up flexible segmentation, real-time triggers and drag-and-drop building blocks so you can set up campaigns. And Braze's real-time execution means messages can be sent at sub-second speed, which can be useful for optimizing onboarding, boosting engagement, reducing churn and improving acquisition.

Another powerful option is Reteno, which offers personalized omnichannel engagement across eight notification channels. It offers features like event-driven campaigns, personalization and segmentation so you can target specific groups of users. Reteno also integrates with Firebase, BigQuery and PostgreSQL so you can get more data for better segmentation and messaging. Its no-code platform lets marketers create and run campaigns without developer help, which can be useful for businesses that want to convert inactive users into loyal customers.

Courier is another good option for sending notifications through multiple channels, including email, SMS, push and others, with a single API. It supports more than 50 providers and offers SDKs for many programming languages. Courier is geared for businesses and startups that want to modernize their notifications without a lot of programming work. Its features include omnichannel templates, centralized analytics and support for different notification use cases, so it's a good option for improving user engagement and overall product satisfaction.

If you're looking for a communications API that's more of a foundation for your own messaging experience, check out Sendbird. It lets developers create their own messaging experiences across multiple channels, including chat, AI chatbots, SMS, WhatsApp, voice and video. The platform can handle one-way messages, two-way conversations and self-sufficient conversations, and has a number of pricing tiers. Sendbird is focused on security and industry standards compliance, which is important for businesses that want to communicate with customers.