Question: Can you recommend a restaurant management system that helps personalize customer interactions and increase loyalty?

If you're looking for a more all-purpose restaurant management system to personalize customer interactions and boost loyalty, check out Wisely. It's a wide-ranging suite of tools that includes waitlist and reservation management, table and order management, CRM and decision intelligence. Wisely can spot loyal customers and personalize interactions with them, streamline operations and target marketing more effectively. It also offers automated email and SMS campaigns, customer segmentation, sentiment analysis and integration with big-name POS and online ordering systems.

Another top contender is Incentivio, an AI-based system to increase customer lifetime value through data-driven loyalty programs and digital guest engagement tools. Incentivio features include online ordering, a mobile app, customizable loyalty programs, automated upsells, a customer data platform and targeted marketing. The system is designed to personalize interactions across all customer touchpoints, helping restaurants make data-driven decisions to drive revenue and retention.

Punchh is another powerful AI-based customer loyalty and engagement system. It lets companies build omnichannel loyalty programs that span in-store and online channels to increase customer frequency and spend. With more than 200 technology integrations and machine learning technology to create personalized campaigns and offers, Punchh is designed to boost customer retention and engagement for global brands and high-volume businesses.

If you want to be more guest-centric, Fishbowl offers a guest relationship management platform with tools to gain deeper guest insights, automate marketing and boost revenue. It includes AI-powered segmentation, SMS marketing, online ordering, guest WiFi management and rich guest profiles. Fishbowl's transparent pricing and no hidden fees means it's a potentially more affordable option for restaurants that want to improve guest acquisition and engagement.