Question: Can you suggest a platform that helps reduce support requests by providing engaging and user-friendly documentation?

If you want a platform that can cut down on support requests by offering engaging and well-crafted documentation, Document360 is a good option. This AI-powered knowledge base tool lets you create, manage and share knowledge bases for customers and teams. It's got a range of features, including an advanced editor, category manager and rich analytics, to help you scale customer service without scaling support costs. Document360 integrates with more than 120 tools and offers 24/7 migration help, so it's a good option for technical writers, product owners and customer support teams.

Another good option is Brainfish, which serves as an AI-powered help center and content platform. Brainfish offers customers answers to their questions in real time, in less than 2 seconds, without the need for traditional chatbots. It works in multiple languages and can integrate with human support software like Zendesk and Salesforce. Brainfish's collaborative editor interface is geared for building and managing documentation, so it's a good option for companies that want to cut support volume and boost customer satisfaction.

Docuo offers a modern and engaging way to create documentation sites for customers and developers. It accommodates a Docs-as-Code workflow and integrates with GitHub repositories so you can easily create and publish documentation sites. Docuo's features include customization options, SEO metadata, content search and data analytics, making it a good option for developers and companies that want to streamline documentation workflows and cut maintenance work.

For teams that want to collect and find company information, Tettra is a good option. It offers an AI-powered knowledge base and knowledge management software that can cut down on repetitive questions and speed up onboarding. Tettra offers immediate AI-powered answers, reusable answers and content creation tools, and it integrates with popular communication tools like Slack and Microsoft Teams so team members can find what they need. Its pricing plans range from small teams to larger enterprises.