Question: I need a tool that provides proactive shipment tracking and reduces WISMO tickets, can you suggest something?

If you're looking for a tool that offers proactive shipment tracking and cuts down on WISMO tickets, AfterShip is a great option. The company offers an all-in-one post-purchase customer experience platform that includes tools for shipment tracking, returns automation, warranty automation, shipping protection, and more. With integrations with over 1,171 carriers and integrations with major eCommerce platforms, AfterShip keeps your business up to date and running smoothly.

Another powerful option is Narvar, which aggregates insights from a network of more than 2,000 retailers, carriers and partners to help you improve the post-purchase experience. Narvar's platform includes AI-powered estimated delivery dates, proactive multi-channel order messaging, engaging order tracking and streamlined returns and exchanges. By using Narvar, companies can cut WISMO calls by up to 30% and boost conversion rates by up to 25%.

If you want to focus on last-mile delivery operations, DispatchTrack is a specialized option. The AI-powered platform optimizes delivery routes, tracks orders in real-time and manages customer experiences to optimize delivery operations. Its features include AI-powered route planning, automated customer communication and real-time ETA tracking, making it a good option for optimizing last-mile operations and lowering delivery times.

Urbantz is another option for managing and optimizing delivery operations. It offers real-time management of delivery slots, dynamic routing and multi-carrier management, so it can be used in a variety of retail, e-commerce and logistics situations. Urbantz can help companies increase successful deliveries and improve customer satisfaction, which can help cut WISMO tickets and improve overall customer satisfaction.