Question: I need a way to personalize my customer experience and make each shopper feel special, can you suggest a tool?

Personyze is an all-in-one personalization platform that uses machine learning and behavioral targeting to build dynamic cross-channel experiences. It comes with tools to build and customize content across landing pages, email and apps. Features include product recommendations, email personalization, push notifications and A/B testing that can help you improve engagement and conversion rates.

Another option is Bloomreach, which marries real-time customer and product information with AI for personalized marketing, product discovery and content. It offers tools for email marketing, web personalization, ecommerce search and other channels. Its AI, Loomi, is geared to optimize customer journeys and key performance indicators, so it's a good option for optimizing multichannel customer experiences.

For a highly scalable option, Dynamic Yield offers AI-powered personalization across a variety of digital touchpoints, including the web, email and apps. Features include audience discovery, content and offer personalization, product recommendations and A/B testing. The platform is geared for companies that want to build a unified, personalized customer experience without sacrificing performance, scalability and security.

Last, Insider is a customer data platform that pools customer information and uses AI to predict behavior. It offers 360° customer profiles, predictive behavior analysis and personalization across multiple touchpoints. Insider is good for driving growth and revenue through personalized customer experiences and is well known for its AI-powered personalization and omnichannel marketing solutions.