Question: Can you recommend a platform that integrates project management, remote monitoring, and service desk features for managed service providers?

If you're looking for a broad platform that combines project management, remote monitoring, and service desk tools for managed service providers, ServiceNow is a top contender. It's got a broad suite of products, including IT Service Management, Customer Service Management, IT Operations Management and Field Service Management. With AI and Generative AI, it can boost productivity and efficiency in many areas, and it's geared for companies of all sizes.

Another contender is OptimumDesk, which is geared specifically for managed service providers. It's got 14 modules that are tightly integrated, including Autonomous Service Delivery, IT Asset Management, Customer Interaction and Proactive Network and Device Monitoring. The platform's AI tools, like the Adam Intop robot, automate mundane tasks so technicians can concentrate on higher-level work, and it's designed to improve customer satisfaction and technician productivity.

If you want a one-stop shop, SuperOps is worth a look. It marries PSA-RMM tools with a service desk, with project management tools, automated invoicing, smart tracking and unified communications management. It can integrate with other tools, too, and has good security controls, so it's a good option for managed service providers who want to centralize their operations.

Atera is another powerful suite that combines RMM, IT automations, patch management and AI-powered ticketing. It can discover your network in real time and automatically patch systems, so it's a good option for MSPs that want to focus on security and efficiency. Its tiered pricing is customizable, and it can integrate with other tools, too, so it's a good option for managed service providers who want to handle IT services at large scale.