If you're looking for a tool to help streamline market research and customer feedback analysis for creative teams, Remesh is a great option. This AI insights platform lets you quickly gather rich, scalable insights through text-based conversations. You can engage with people live or asynchronously, in multiple languages, and with advanced analysis tools like sentiment analysis and thematic clusters. Remesh also comes with moderator controls and auto-moderation options, making it easy for researchers of all skill levels to use.
Another option is Insight7, which can help creative teams automatically extract and categorize insights from interview transcripts. It can identify and categorize specific themes and sentiment behind each comment, helping you better understand customer feedback and opinions. The service is geared for teams that want to make their market research more efficient by pulling useful information out of a lot of data.
If you want a broader view, CustomerIQ collects and analyzes customer feedback from multiple sources. It's got AI-powered highlight extraction, filtering and search, and integrates with tools like Slack, Hubspot and Zendesk. The service is geared for marketing and product teams that want to find out what customers want, what they don't like and what they want to see in a product, so they can make data-driven decisions that generate revenue.
Last, Dovetail is a customer insights hub that collects feedback from multiple sources to reveal key moments, themes and unmet needs. It's got tools to edit transcripts, create highlight reels and redact sensitive information. It also can integrate with tools like Slack and Confluence, and Dovetail is geared for product teams trying to make data-driven decisions and improve customer satisfaction.