Question: Is there an AI-powered tool that can help me create a customized knowledge base for my online store's FAQs and policies?

If you want an AI-powered tool to create a custom knowledge base for your online store's FAQs and policies, Document360 is a good choice. This self-service platform lets you create, manage and share knowledge bases for customers and teams. It has advanced editing capabilities, powerful search, detailed analytics and AI-powered suggestions. Document360 also integrates with more than 120 tools, so it's a good option for increasing productivity and customer satisfaction while growing your customer service without increasing support costs.

Another option is Help.center, an all-in-one AI-powered customer support tool. It includes an AI knowledge base, AI chatbot, shared inbox and automated learning. It's particularly good for companies with repetitive customer questions, as it lets support teams focus on more complex issues while answering questions quickly. Help.center offers a free plan and a business plan at $19 per seat per month, so it's a good option for automating customer support processes and improving overall satisfaction.

If you want something more automated, Ariglad integrates with popular tools like Zendesk and Salesforce to generate and update knowledge base articles based on customer support tickets. That can save you time and ensure your knowledge base is up to date and relevant. The tool is designed to empower customers and free up support teams to concentrate on more complex issues, so it's good for teams supporting complex products or with fragmented knowledge bases.

Last, HelpLook offers a full-featured option for building a free help center site with features like FAQs, user guides and troubleshooting. It also injects SEO-optimized keywords into your official website, so customers can find you. HelpLook AI handles routine questions, so the self-service experience is better and support teams have less work. It offers several pricing plans, including a free option, and has been used by more than 10,000 companies, so it's a good option for e-commerce businesses.