Question: I'm looking for an AI-powered solution that generates answers to customer inquiries based on credible sources and tribal knowledge.

For an AI-based answer generator that relies on credible sources and tribal knowledge to respond to customer questions, Twig is a strong contender. Twig is geared for customer experience teams and can handle complex products by generating answers based on help articles, closed tickets and support forums. It includes AI personas, ecosystem data integration and personalization, and can be used in both agent-assisted and self-service modes. The platform can speed up response times, reduce query volume and keep AI output under human control, with customers reporting 50%+ cost savings.

Another strong contender is eesel, an AI-based information retrieval system that can be integrated with collaboration tools, help desks and websites. eesel can be trained on a range of knowledge sources including Google Docs, Confluence, Notion and SharePoint. It offers immediate answers, supports more than 80 languages, and protects privacy and security with a private-by-design architecture. With a variety of pricing tiers, including on-premise options, eesel is used by more than 2,000 companies for its ability to speed up support and handle repetitive questions.

Haptik also has a strong option with its Conversational CRM that uses Generative AI for customer lifecycle management across industries. The platform offers tools for fast and accurate customer support, personalized buying guidance and efficient agent interactions. Haptik offers multi-channel engagement and intelligent analytics for performance tracking. It helps businesses increase customer satisfaction and operational efficiency, with results like a 68% repeat rate on WhatsApp commerce and 125% NPS improvement.