Question: How can I get accurate answers to product questions while shopping online?

If you're trying to get the right answers to product questions while browsing an e-commerce site, Rep AI is a good choice. This AI chatbot is built into Shopify to improve e-commerce sites, turn website visitors into customers and increase revenue. It can handle up to 97% of customer support requests and can provide personalized advice, product suggestions and support in multiple languages. Rep AI also integrates with other e-commerce tools like Gorgias, Yotpo and Zendesk, providing AI insights to optimize sales and support operations.

Another interesting project is Manifest AI, which provides AI-powered shopping help on Shopify sites. With GPT technology, it can respond to customers' questions in more than 95 languages and provide 24/7 support. The service includes features like AI-powered personalized nudges, real-time quizzes and AI-powered product search. Manifest AI can be customized to fit your brand's tone and personality and is trained on both GPT-3.5 and GPT-4 models for continuous improvement, resulting in a notable increase in conversion rates.

DigitalGenius is another option for ecommerce customer service automation. The company's platform offers immediate, personalized answers to customer questions before and after a purchase, using both conversational and visual AI. DigitalGenius has deep integrations with shipping carriers, e-commerce platforms and loyalty programs to help resolve customer issues proactively. It also includes analytics and reporting tools to track AI performance and optimize results, making it a powerful tool for improving customer satisfaction and reducing resolution times.

Last, Octocom offers 24/7 customer support for product explanations, comparisons and recommendations. It can be easily integrated with popular help desks and e-commerce platforms and is designed to handle repetitive customer questions, so your team can focus on more important work. Key features include human-like conversations, intelligent handoff and multilingual support in over 100 languages. Octocom aims to increase customer satisfaction and conversion rates and average order value, making it a worthwhile investment for e-commerce businesses.