If you're looking for a VoiceGenie alternative, Conversica is a good option. The company's platform, which uses large-scale AI models to mimic human conversation, can convert prospects into customers at every stage of the customer journey. It comes with self-service digital assistants for lead engagement and qualification, and it can handle multilingual and omnichannel conversations. Conversica's NLU and NLG models are trained to understand natural language and respond accordingly, and it's good for qualifying and nurturing leads, reengaging dormant opportunities and retaining customers.
Another contender is Haptik, a Conversational CRM that uses generative AI for customer lifecycle management. Haptik offers tools for fast and accurate customer support, personalized buying journeys and efficient agent interactions. It also offers in-depth analytics and multi-channel customer engagement across multiple channels. The platform is designed to help businesses generate leads, improve customer satisfaction and increase operational efficiency, with results like a 68% repeat rate on WhatsApp commerce and a 125% NPS improvement.
LuminariesAI is another AI-powered conversation platform that can help streamline sales pipelines by qualifying leads, booking sales and managing customer lifecycles. It can integrate with CRMs and other data sources so businesses can customize it to their needs. The platform can be used for lead qualification, sales booking and cart abandonment recovery, so it can be used in many industries. Users define campaigns and outcomes, then the AI can have a personalized, two-way conversation.
If you want a more customized experience, check out Aivo. The company's platform automates and optimizes customer interactions across multiple touchpoints, combining natural language understanding and live agent integration. Aivo offers tools for WhatsApp campaigns, live agent solutions and video chat support, which can help you reduce call center volume and improve efficiency. It can integrate with third-party tools and offers detailed analytics, and it's designed to comply with security regulations.