If you're looking for an alternative to IT Glue, Atera is a strong contender. Atera offers a comprehensive IT management platform with features like remote monitoring, patch management, and AI-driven ticketing. It also provides real-time network discovery and automated patch management for multiple operating systems. Atera's AI capabilities help summarize tickets and suggest solutions, making it a good fit for both internal IT departments and Managed Service Providers.
Another excellent option is SysAid, an all-in-one IT Service Management (ITSM) platform. SysAid uses AI to automate service delivery and improve end-user satisfaction with its conversational chatbot. It also offers workflow automation, asset tracking, and advanced analytics, integrating well with Microsoft Teams. This platform is designed to streamline operations and enhance the service desk experience for both agents and users.
For a more IT help desk-focused solution, Freshservice is worth considering. It automates routine queries and tasks with AI-powered automation, offering omnichannel support and real-time IT asset management. Freshservice integrates with applications like Microsoft Teams, Slack, and Zoom, aiming to reduce repetitive tasks and improve productivity and customer satisfaction. A 14-day free trial is available to explore its features.