If you're seeking a Bigly Sales alternative, LivePerson is another top option. It's a conversational AI platform that can help you modernize digital-first customer interactions, boosting engagement and results. LivePerson's features include routing voice calls to digital channels, automating routine customer intents, and using large language models to offer conversational insights and automate complex interactions. The platform can help companies reduce operating costs and boost customer satisfaction, so it's a good option for companies looking to modernize their customer service operations.
Another option worth considering is boost.ai, which offers an enterprise-grade conversational AI platform for automating customer service. It offers AI chat and voice bots for personalized interactions, scalability and integration with existing systems. The platform supports omnichannel consistency, 24/7 coverage and a hybrid approach blending human and virtual agents. With features like a user-friendly conversation builder and no-code functionality, boost.ai is geared toward increasing self-service rates and maintaining high-quality interactions.
For a platform that can convert prospects and engage customers, Conversica is a good option. It uses advanced, enterprise-scale AI models to mimic human communication and supports multilingual and omnichannel conversations. Conversica helps businesses qualify and engage leads, reactivate opportunities and improve customer retention through its advanced NLU and NLG models. This platform is well suited for revenue teams looking to automate workflows and scale revenue.
Last, Forethought offers an AI-powered customer support platform that automates routine work and improves resolution rates. It includes tools like Solve for automated responses, Triage for intent assessment, Assist for AI-generated ticket summaries and Discover for workflow optimization. Forethought integrates with popular helpdesks and is designed to lower support costs and boost productivity, so it's a good fit for e-commerce and SaaS companies.