Question: I need a tool to create and send surveys and forms to customers via SMS and email, and analyze the responses in real-time.

If you're looking for a service to create and distribute surveys and forms to customers by SMS and email, and to analyze the results in real time, FlowCharts.ai is a good choice. The service lets you create and distribute smart forms, surveys, decision trees and questionnaires across SMS, email and AI chatbots. It has features like creation and distribution, automated workflows, multichannel distribution and real-time data analysis. It also offers different pricing levels for different needs.

Another good option is Syncly, which focuses on customer feedback. It uses AI to analyze feedback, categorize it, spot subtle negative sentiment and offer real-time insights. Syncly can gather feedback from multiple sources and channels and offers features like dynamic sentiment analysis, auto prioritization of critical issues and easy reporting with visualized customer trend analysis. It's designed to help businesses improve their customer experience by finding pain points and reducing churn.

If you want a more all-purpose approach, CustomerIQ is an AI-based service that collects, analyzes and quantifies customer feedback from many sources. It offers AI-powered highlight extraction, filtering and search, so you can better organize and understand customer information. With built-in integration with more than 1,000 applications and API connections, CustomerIQ is geared for marketing and product teams trying to streamline customer feedback analysis and generate revenue with data-driven insights.