Question: I'm looking for a tool that automates student support and frees up human staff to focus on complex issues.

If you're looking for a way to automate student support and get your human staff out of the weeds so they can handle more complex issues, Ivy is worth a look. It's an information retrieval system geared for higher education, health care and government agencies. It uses chatbots trained on millions of questions to field routine ones, so human support staff can concentrate on more complex issues. The system is designed to improve the student experience by automating support and letting staff concentrate on higher-level help.

Another powerful option is Ocelot, an AI-based communications platform that offers personalized support and guidance through a variety of channels, including live chat and text messaging. With its machine learning technology and deep knowledge of higher education, Ocelot offers compliant and accurate guidance across multiple communication channels. More than 500 institutions rely on Ocelot to improve student retention and overall student success.

If you want a more integrated approach, Element451 offers a student engagement platform with AI tools to span multiple communication channels. Among its features are an AI chatbot for 24/7 support, an AI assistant for staff, and a unified portal for all interactions. Element451 also offers customization and a big security and compliance push, so it's a good option for institutions that want to scale support operations without worrying about the infrastructure.

Last, Capacity is an AI-based support automation platform that can be integrated with full tech stacks to handle inquiries and automate mundane tasks. With features like AI-powered chatbots, an AI Helpdesk and customizable workflows, Capacity deflects inquiries and offers 24/7 support, freeing up staff to be more productive and to help students better.