Question: Do you know of a SaaS company that offers a scalable and secure solution for delivering product knowledge and technical documentation to customers?

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Document360

If you're looking for a SaaS company that can help you provide scalable and secure access to product knowledge and technical documentation to your customers, Document360 is worth a look. This AI-powered knowledge base tool lets you create, manage and share knowledge bases for customers and teams. With features like advanced search, workflows to automate documentation processes, and rich analytics, Document360 is a good choice for technical writers, product owners, customer support teams and developers. It integrates with more than 120 tools and has a starting price of $0, so it's a good option for those looking for a low-cost way to improve customer support and productivity.

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Antidot

Another option is Antidot, which provides Fluid Topics as a SaaS-based AI-powered Content Delivery Platform. The platform aggregates content from multiple sources, processes it and delivers it to applications and processes where it's needed, for a better user experience. Antidot's Taruqa technology for advanced search and Classifier for content classification means users can browse, read, search, annotate and create personalized documentation. With strong security controls and integration abilities, Antidot is a good fit for large enterprises looking to improve the delivery of technical content.

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Dashworks

If you want immediate answers and secure integration, Dashworks is another option. This AI-powered knowledge assistant aggregates knowledge bases and delivers answers immediately through Slack, web or browser extension. It integrates securely with company apps and documents, so it's good for sales teams, customer support reps, product managers and engineers. Dashworks offers flexible pricing plans and protects data with no data indexing.

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GitBook

Last, GitBook is a knowledge management tool that combines documentation and coding. It offers AI-powered search, Docs-as-Code editing and management in a GitHub or GitLab repository. With features like access control, collaboration tools and AI content audits, GitBook is geared for engineering teams. Its pricing tiers are designed for individual developers, small teams and large enterprises, so it's a good option for those who need a lightweight or heavy-duty documentation system.

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