Question: I need a solution that can help me reduce troubleshooting time and improve employee productivity in our remote work setup.

To help you troubleshoot faster and get more work out of your remote workforce, you may find ControlUp to be very useful. The company's platform provides real-time visibility and troubleshooting tools for IT staff so they can resolve issues and head off trouble tickets. It works with virtual desktops (Citrix, VMware Horizon, Microsoft Azure Virtual Desktop), physical desktops and secure desktops, and integrates with Microsoft, Citrix, VMware and ServiceNow. It cuts troubleshooting time by half and offers a 238% return on investment, so it's a good option for remote workers.

Another good option is Insightful, a workforce analytics tool to measure productivity and manage remote employees. It includes tools for productivity management, time and attendance, operational efficiency and technology usage. That lets managers make data-driven decisions about how to optimize processes and technology investments, which is particularly important with remote and hybrid teams.

Nexthink also offers a broad suite of tools to manage digital employee experience. It includes tools to understand what employees need, to diagnose problems in the digital workplace and to fix them. The company's platform includes AI-powered alerting, real-time diagnostics and automated remediation to improve application performance, collaboration and employee engagement, and thus productivity and IT efficiency.

You can also consider Lakeside Software for end-to-end visibility into your IT operations. Its AI-powered platform collects detailed data from endpoint devices so you can get ahead of problems with proactive IT and find the root cause of problems. That can help you run more efficiently, improve productivity and cut the number of trouble tickets, and it's a good option for complex IT operations and for optimizing digital employee experience.