Question: How can I measure the effectiveness of my AI chatbot upgrades and identify opportunities for further improvement?

If you want to gauge the success of your AI chatbot improvements, Align AI is a top pick. It can analyze data in real time and identify areas for improvement based on user behavior. With auto-generated action items and scalability options, Align AI can be used by businesses in different industries and with varying budgets, and it has security and compliance features like SOC 2 and GDPR.

If you want to automate more of your customer support work, MetaDialog offers a conversational interface based on generative AI. It can be integrated with existing support software and offers a range of customization options, including multilingual support and flexible escalation rules. That makes it a good choice for companies that want to try to improve their customers' experience.

Another contender is ChatBotKit, which lets developers and nontechnical people create conversational AI chatbots. It supports multiple languages and interfaces, with options like custom datasets and powerful APIs. ChatBotKit also has a template wizard for quick setup and integrates with popular chat apps like Slack and WhatsApp, so it's good for a wide range of situations.