Question: Is there an email tool that can help me respond to customer inquiries more efficiently?

If you're looking for a tool to help you respond to customers' emails, Help Scout is a good option. This AI-powered customer support system automates the mundane so your team can handle the more complex interactions. It includes AI Drafts to create on-brand responses, AI Answers for quick self-service and AI Assist to draft and edit responses. It's geared to help teams work more efficiently, so it's a good addition to any support process.

Another good option is Superhuman, an AI-powered email tool to help you handle your inbox better. It's got a split inbox, AI-powered writing to draft emails, follow-up reminders and read status to keep track of who's seen your messages. Superhuman works with Gmail and Outlook and offers several pricing tiers, so it's good for individuals and teams trying to respond to emails more efficiently.

Forethought is also worth a look, especially if you want to automate some of the drudgery and cut support costs. It's got tools like Solve to automate answers to simple questions and Assist to create AI-powered ticket summaries and suggestions. Forethought integrates with big helpdesks like Zendesk and Salesforce, so it's a good fit for e-commerce and SaaS companies.

If you want something more personalized, Ellie learns your writing style and can generate email responses based on the context of the email thread. It can handle multilingual responses and works as a browser extension for Chrome and Firefox. Ellie is designed to blend in with your workflow, so you can handle a high volume of emails without being overwhelmed.