If you're looking for a simple AI chatbot to answer customer questions, ChatBot is a good starting point. The service lets companies build chatbots from scratch with no programming expertise, using a generative AI foundation that can be up and running in minutes. It can draw from multiple data sources and keep data private by processing and storing it in-house. With a tiered pricing system to accommodate different company sizes, ChatBot can answer up to 80% of customer questions, leaving humans for more complex issues.
Another good option is Automatic Chat, which uses GPT-4 and can be added to websites quickly. It's trained on your website's content to give human-sounding answers to customers' questions, freeing up more time for customers with more complex issues. It's got features like 6-second response times, analytics and support for multiple languages, and it's relatively inexpensive compared to human customer support. It also offers a 1-month free trial so you can try it out.
If you want a more advanced solution, Ada automates customer service with AI that's trained on your existing knowledge base. It supports more than 50 languages and spans multiple channels, including the web, mobile and social media. Ada has shown promising results, including a 2x increase in automated resolution rate, which is why it's popular with e-commerce and fintech companies.
Last, ResolveAI is another easy-to-use option that links website pages, documents and other data sources to automate customer service. It can integrate with Facebook Messenger and WhatsApp, and you can hand over questions to humans if needed, so it's good for companies that want to boost customer satisfaction and conversion rates. It's got a 10-day free trial so you can try it out.