Question: I'm looking for a digital lending platform that can help me automate loan processing and improve customer experience.

If you're looking for a digital lending platform that can help automate loan processing and improve customer experience, MeridianLink is an excellent choice. It offers a comprehensive suite of customizable tools, including a Loan Origination System (LOS) for managing and automating loan applications, a Mortgage LOS for a better digital mortgage experience, and tools for data-driven lending decisions and streamlined collections processes. This platform supports a broad range of financial products and can significantly reduce operational costs while enhancing consumer engagement and loyalty.

Another noteworthy solution is Glia, an omnichannel interaction platform designed to provide seamless customer experiences through various human, AI, and digital interactions. It features CoBrowsing for real-time guided website experiences, virtual assistants for quick customer support, seamless integrations with online and mobile banking partners, and robust analytics to optimize KPIs and improve customer satisfaction. This platform has been adopted by over 500 financial institutions, leading to substantial improvements in customer satisfaction and operational efficiency.

If your focus is more on automating customer interactions, Salient is an AI-powered information retrieval system tailored for automotive lenders. It automates critical customer conversations like welcome and verification calls, inbound calls, and early delinquency calls, and integrates seamlessly with existing tools. By handling customer interactions 24/7 across multiple channels, Salient helps lenders focus on higher-value tasks while maintaining accuracy and security.