Question: I need a tool to collect customer feedback before launching my SaaS product to avoid negative reviews.

Another good option is CustomerIQ. The AI-powered service gathers and analyzes customer feedback from multiple sources like Slack, Hubspot, Zendesk and others. It's got AI-powered highlight extraction, filtering and search, so teams can find and understand customer information. Built-in security and scalability means CustomerIQ is good for marketing and product teams that want to streamline feedback analysis and generate revenue by making data-driven decisions.

If you're trying to manage reputation and encourage good reviews, TrustLoop could be the way to go. The service gathers customer feedback before product-market fit to prevent bad reviews and encourage good ones on sites like TrustPilot and Google. It uses AI technology to analyze feedback and reviews for useful information and offers features like a survey builder, customizable widgets and easy integration with a popup widget. The service is available in several pricing tiers for businesses of different sizes.

Another option is Syncly, which uses AI to analyze feedback and categorize and prioritize customer feedback. It can spot subtle negative signals and offer real-time insights to improve the customer experience. It can gather feedback from multiple sources and offers dynamic sentiment analysis, automated AI tagging and easy reporting to help businesses take proactive measures to prevent customer churn.