Question: I need a solution that can help me collect more detailed and spontaneous responses from customers and employees.

Vocads is a conversational voice AI-powered survey tool that's designed to get more authentic customer feedback. It uses voice conversations to engage people, which can lead to more elaborate and spontaneous responses. Features include live data and visualization, collaboration tools and a no-code interface so it's useful to e-commerce store owners and human resources people.

Another good option is Deep Talk, which can turn text data into insights through sentiment analysis and verbatim analysis. It can integrate with tools like WhatsApp and Slack, and offers several pricing levels including a free tier. Deep Talk is good for getting a better understanding of what customers and employees are going through.

If you want to engage people in real time, Remesh offers an AI-powered insights tool with live and asynchronous text-based conversations. It works in multiple languages and has more advanced tools for sentiment analysis and thematic clustering, so it's good for market research and employee feedback.

Also worth a look is Voicepanel, an AI-powered system for conducting voice, video and text surveys to hear what customers have to say. It automates the entire research process, including recruiting people and conducting interviews, and offers AI-moderated interviews and reports you can customize. It's good for companies that want to make user research more efficient and more informative.