Question: I'm looking for a platform that uses AI to identify and participate in online discussions related to my product or service.

If you want a platform to apply AI to finding and participating in online discussions about your product or service, MetaDialog is worth a look. MetaDialog uses generative AI to power customer support, offering features like a Retriever model for quick information retrieval, Large Language Models for precise answers and customizable flows and responses. It can be integrated with tools like Zendesk and Intercom, so it's suitable for small and large businesses looking to bring AI to customer support.

Another option is Relevance AI, which lets you automate many tasks and business processes. It offers features like a no-code builder to formalize processes, autonomous execution of tasks and strong security and compliance. Relevance AI can be used for sales, support, research and content creation, helping you automate mundane tasks and boost productivity without having to hire more people.

For a platform designed to automate customer support with contextual conversations, Verloop.io is a good option. With features like automated chat and voice support, agent empowerment tools and multilingual support, Verloop.io helps businesses deflect support requests and improve customer satisfaction across industries. Its features include real-time monitoring and role-based access control, so it's a powerful tool for managing and optimizing customer interactions.