If you're looking for another GigaBrain, ChainFuse is another option. This AI-based system for community and product managers can help you gather, process and analyze user feedback from multiple sources like Discord, Discourse and Slack. It can categorize feedback, spot trends and create a data lake so you can better ensure products are meeting community expectations.
Another alternative is ReplyGuy, which is geared specifically to automatically finding and responding to social media posts about a product. The system monitors keywords, selects posts and generates responses to promote the product while helping the original poster. It includes sentiment analysis and live chat support, so it's a good option for companies that want to tap into social media without a huge time commitment.
If you're looking for a system more geared for internal knowledge, Threado could be a better fit. Threado lets employees quickly find and use internal knowledge that's scattered across multiple communication channels like Slack and Microsoft Teams. It offers real-time answers, AI-generated summaries of tickets and detailed analytics to monitor bot performance, so teams can respond to questions more efficiently.