If you're looking for a way to bring chatbots and AI to WhatsApp for richer sales conversations, Haptik is a strong contender. This Conversational CRM uses Generative AI to provide tools like Gen AI Sales Assistant for personalized purchasing guidance and Smart Agent Chat for more productive agents. It can reach customers through multiple channels, including WhatsApp, Instagram Direct, Facebook Messenger, SMS and more. Haptik has delivered strong results for customers, including a 68% repeat rate for WhatsApp commerce and 125% NPS improvement.
Another strong contender is Libromi, an AI-powered, no-code chatbot builder and automation platform for WhatsApp. It offers features like WhatsApp eCommerce integration with Shopify and WooCommerce, bulk messaging, and team inbox options. It also integrates with more than 1,500 apps through Zapier, Pabbly and Make.com, so it's adaptable to a wide range of business needs. Libromi offers official WhatsApp Business Integration and can help large brands get the Verified Green Tick Mark, which helps with credibility and trust.
Last, Gupshup is a conversational engagement platform that can be used for customer acquisition, marketing, commerce and support on 30+ messaging channels, including WhatsApp. It offers features like Bot Studio for creating custom conversational journeys, Agent Assist for boosting agent productivity and Campaign Manager for running multi-channel campaigns. Gupshup is used by more than 45,000 brands, helping businesses get the most out of customer lifetime value and reducing service costs.