If you're looking for a way to respond to WhatsApp messages in a timely and personalized manner, Botpress is a good option. It's an open-source chatbot platform that uses OpenAI's Large Language Models and Generative Pre-trained Transformers. Botpress supports more than 100 integrations, including WhatsApp, and has features like professional greetings, knowledge imports from custom sources, and database synchronization for personalization. It also offers an API and SDK for customization, and its free tier offers 5 bots, 2,000 incoming messages, and 100MB vector database storage.
Another option is WhatsHook, which is geared specifically for optimizing WhatsApp messaging for customer engagement. It offers smart autoreplies with keyword targeting, rich media support, contact management, and real-time CRM integration through Webhooks. WhatsHook can respond 24/7 without a Business API and offers a variety of pricing options, including a 14-day free trial. The service doesn't store any data, only forwarding messages and replying with configured autoreplies.
Helpix is another AI-powered customer service platform that can handle WhatsApp messages along with other communication channels like social media and live chat. It combines multiple data sources to generate human-sounding answers and integrates easily with knowledge bases. Helpix's advanced NLU abilities and omnichannel communication can dramatically improve your response times and customer satisfaction.
If you're looking for a more advanced conversational CRM, you might want to look at Haptik. It supports multiple channels, including WhatsApp, and uses Generative AI to manage the customer lifecycle. Haptik offers tools for customer support, sales assistance and intelligent analytics. It's designed to help businesses improve customer satisfaction, generate leads and improve operational efficiency, so it's a good option for managing customer interactions across many different touchpoints.