Question: I'm looking for a way to personalize customer interactions with AI, but still maintain a human touch - do you know of any options?

If you want to use AI to personalize customer interactions while still keeping a human touch, Siena is a great choice. This self-driving customer service platform combines human empathy with intelligent automation for personalized and efficient customer interactions. It handles omnichannel interactions, has contextual awareness, and integrates with popular help desks and ecommerce platforms like Zendesk and Shopify.

Another interesting platform is BHuman, which uses AI to generate personalized videos. That can be a good way to humanize digital interactions, for example by generating video clips that look and sound like you. It integrates with more than 6,000 apps and works with many industries, so it's a good general-purpose tool for personalized customer interactions.

Algomo is also interesting for its AI-based customer interaction platform. It automates and personalizes customer service across many channels, including email and social media. The platform offers live chat with human and AI triage, and can handle interactions in more than 100 languages, so it's good for customers with a wide range of backgrounds.

If you want a broader approach, IntelSwift offers more advanced AI-based customer service automation. That includes personalized interactions, real-time human handoff and meeting scheduling automation. The platform works with multiple languages and offers detailed analytics, so you can personalize customer interactions more and work more efficiently.