Question: Do you know of a company that offers NLP solutions for text data analysis and sentiment analysis to improve customer insights?

One good option is Deep Talk, a tool geared specifically for analyzing customer and employee feedback. It's got more-advanced features like sentiment analysis, verbatim analysis and text labeling, and can be integrated with WhatsApp, Microsoft Teams and Slack. Deep Talk offers three pricing levels, including a free version with limited features.

Another good option is MonkeyLearn, a no-code text analytics tool that lets you clean, label and visualize customer feedback with AI. It offers immediate insights with customizable charts and prebuilt machine learning models, and can be integrated with apps like Zendesk, Freshdesk and Google Sheets. MonkeyLearn offers a free account to try its tools.

If you want a more general-purpose tool, check out NuMind. This no-code machine learning tool lets you create text processing models for sentiment analysis, entity recognition and other tasks. It's multilingual and efficient with data, so it's a relatively economical option. NuMind's range of uses includes customer support, content moderation and document analysis.

Last, Metatext is a tool for creating and managing your own NLP models. It can be used for text classification, tagging and generation, and is good for customer insights, content moderation and health care. It's got several pricing tiers, including a Starter plan that costs $35 per month, so it's got something for small and large businesses.