Question: I need a solution that can transcribe customer feedback and summarize it into actionable insights.

Dovetail

Another good option is Dovetail, a Customer Insights Hub that collects feedback from multiple sources and converts it into insights. Dovetail surfaces key moments, finds patterns and generates instant summaries of video calls. It also offers editing transcript tools, highlight reel creation and integration with tools like Slack and Confluence, making it a good option for big businesses looking for data-driven decision-making tools.

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