Question: Can you recommend a solution that automates transcription and tagging of customer feedback sessions?

If you need something to automate transcription and tagging of customer feedback sessions, Divinate could be the answer to your prayers. Divinate is a user research tool for fast-moving product teams that cuts down on the manual work of transcribing and tagging feedback from user research sessions. It records and transcribes feedback sessions, tags them for quick insights, and can automate analysis and surfacing of insights, making it great for product development, customer research and UX design. With tiered pricing and a free trial, it's easy to get started.

Another powerful option is Marvin, a user research platform that uses AI to automate tedious parts of qualitative research and data analysis. Marvin offers features like automated transcription in more than 40 languages, timestamped notes, video clips and highlight reels. It also can automate tagging and analysis, and is good for product designers, researchers and students doing UX research. Marvin is HIPAA, GDPR and SOC2 compliant and integrates with Zoom and Google Sheets, so you can easily import and export research data.

For a more complete solution, take a look at Dovetail. This Customer Insights Hub collects customer feedback from multiple sources and turns it into insights. Dovetail offers theme highlighting, pattern detection and instant summarization of video calls, as well as tools to edit transcripts and create highlight reels. Robust security and integrations with Slack, Confluence and Jira mean Dovetail is well-suited for large enterprises and helps product teams make data-driven decisions to drive customer satisfaction.