Question: I need a tool that can help me automate replies to common customer inquiries on social media and messaging apps.

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helpix

For automating customer service responses on social media and messaging apps, helpix is a smart, automated customer service platform. It can respond in multiple languages on social media, email, live chat, Telegram and WhatsApp. Features include seamless integration of knowledge bases, omnichannel communication, and sophisticated NLU to produce human-sounding answers. That can lead to faster response times and happier customers.

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Haptik

Haptik has a range of tools, including Gen AI Web Q&A for fast customer support and Smart Agent Chat for more productive agents. It spans multiple communication channels including WhatsApp, Instagram Direct and Facebook Messenger, and has intelligent analytics to track performance. The company says its tools can help businesses improve customer satisfaction and operational efficiency.

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AutoResponder

If you want a more basic automation tool, AutoResponder lets you set up custom responses to messages based on rules you define, and it can link to services like WhatsApp, Facebook Messenger and Telegram. Its features include automatic replies, unlimited messages and connections to web servers and AI tools. That makes it a good option for individuals and businesses on a budget.

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