If you're looking for Texts alternatives, AutoResponder is a good place to start. This tool can be used with several services like WhatsApp, Facebook Messenger and Telegram to send automated messages based on rules you set, so you don't have to do as much legwork. It also has features like automated responses, no message limits and integration with AI services like ChatGPT. AutoResponder supports several chat services and offers free and paid tiers, so it's good for individuals and businesses.
Another alternative worth checking is Crisp. This service is geared for startups and small businesses, with an aggregated inbox that can consolidate conversations from multiple channels. It can integrate with services like Facebook Messenger, Slack and WhatsApp, and it's got automation, a no-code chatbot builder and co-browsing for live chat support. Crisp also has a CRM interface to manage contacts and campaigns for in-app messaging, so it's a good all-purpose business chat service.
If you're more focused on customer service, Kommunicate has a more powerful AI-powered chatbot service. It spans multiple channels, including websites and messaging apps, to automate and optimize customer service interactions. Features include personalized interactions, quick response times and integration with CRM and ticketing services to ensure a smooth customer service experience. Kommunicate is designed with enterprise-grade security and compliance, so it's a good choice for businesses of all sizes.
Last, Simpu is another all-purpose service that aggregates multiple communication channels like WhatsApp, Instagram and Live Chat into an aggregated inbox. It's got chatbots for automating customer interactions, live chat for direct interaction, and analytics to monitor conversations and team performance. Simpu is good for small and large businesses looking to improve customer satisfaction and revenue with targeted campaigns.