Question: Is there a WebRTC platform that provides detailed analytics and logging tools for customer support and integration with enterprise BI platforms?

If you need a WebRTC platform with a lot of analytics and logging tools for customer support and that can link to enterprise BI systems, Daily is a good choice. It's got enterprise analytics with lots of metrics and logging for customer support, and it can link to enterprise BI systems. The service can handle 100,000 simultaneous real-time participants with less than 13ms median first-hop latency, so it's good for large-scale use. Daily also offers end-to-end encryption, HIPAA compliance, and operation under the EU-US Data Privacy Framework for better security.

Another good contender is Fullview, a real-time user session monitoring, control and analysis tool to help you improve customer support and product analytics. It includes cobrowsing, troubleshooting, session replays, console and network data collection, and QA analytics to help you troubleshoot more quickly and effectively. Fullview integrates with popular support tools like Intercom, Zendesk and Service Cloud, and offers a forever-free plan and a pro plan starting at $71 a month for 10,000 sessions with unlimited integrations.

If you're looking for a more mature product, check out LogRocket, an AI-powered tool that combines session replay, product analytics and error tracking. It's designed to help you figure out what's going wrong with your users and fix it. LogRocket offers a range of features, including session replay with DOM playback, console and network logs, errors and performance data, and it can integrate with a lot of technology like React, Redux, Plain JS, NextJS, Vue.js, React Native, Android and iOS. It also offers UX analytics with heatmaps, clickmaps and scrollmaps, and frontend performance monitoring tied to user experience.