If you want to automate replies in Microsoft Teams, WeInstaReply is a top choice. The AI-powered service dovetails with Microsoft Teams to provide fast, contextually appropriate responses. It offers features like automatic AI replies, the ability to upload knowledge bases for context-sensitive responses, and automated business processes to free up time for humans to stop typing so much. The Pro plan costs £3.99/month and includes unlimited users, content uploads, customer support and priority on feature requests.
Another contender is Halp, a conversational ticketing service that plugs into Microsoft Teams to capture, prioritize, assign and report on requests directly in the chat app. Halp can auto-respond to repetitive questions with Jira Service Management's AI-powered virtual agent technology, which can free up team members' time and speed up workflows. It's a good option for teams that want a lightweight help desk.
If you want to improve response quality and speed, Sapling offers real-time suggestions and personalized responses. It integrates with multiple chat apps so teams can maintain a consistent, professional voice. Sapling's features include Grammar and Language Quality Improvement, Conversational Insights and strong security controls. It's geared for customer-facing teams that want to improve customer satisfaction and efficiency.