Question: I'm looking for a tool that helps my business engage with customers on social media without requiring a lot of manual effort.

If you need a tool to help your business interact with customers on social media with as little labor as possible, helpix is a great option. This AI-powered customer service platform responds to customer inquiries across multiple channels, including social media, email, live chat and more. It can integrate with knowledge bases and use advanced NLU to craft human-sounding responses, cutting response times and improving customer satisfaction.

Another powerful option is Haptik, which uses Generative AI to handle customer interactions. It offers tools for fast customer support, personalized sales advice and efficient agent chat. Haptik can handle interactions on several platforms, including WhatsApp, Instagram Direct and Facebook Messenger, so businesses can improve customer satisfaction and work more efficiently.

If you need a platform that's good at sentiment analysis and high-volume customer service, check out SkillsAI. This AI-powered customer service platform handles routine questions with chatbots and hands off more complex issues to human representatives. It's good for e-commerce and financial services, where it can be a cost-effective way to automate routine support tasks and adjust support based on customer sentiment.

Last, ReplyGuy can help you automate your social media interactions by finding and responding to posts on Twitter and Reddit. The tool monitors keywords, composes personalized responses and uses sentiment analysis to measure how well it's working. It's good for businesses that want to capitalize on social media chatter without spending a lot of time.