If you want to keep an eye on what people are saying about your product and respond without having to search forums yourself, NameDrop could be a good choice. This AI-powered social media monitoring and response service lets companies join the conversation about their products on Twitter, Reddit, YouTube and Facebook. It offers automated keyword generation, a ranked list of posts, and customizable email or Slack notifications. NameDrop can be used in a variety of ways, including cybersecurity, e-commerce and B2C marketing.
Another option is ReplyGuy, an AI-powered service that finds and responds to social media posts about your product on Twitter and Reddit. It monitors keywords, selects posts, drafts a response and uses sentiment analysis to measure success. That can be useful for companies that want to capitalize on social media chatter but don't want to spend a lot of time monitoring social media.
If you're focused on Reddit, Surfkey monitors posts and comments for keywords and sends you an alert in your inbox, Slack or Discord channel so you can keep up with the chatter. That's good for entrepreneurs and content creators who want to keep an eye on mentions of their business keywords and respond to people who might be interested in their products.
If you want to collect and analyze feedback from multiple sources, ChainFuse could be what you're looking for. It's designed for community and product managers to collect, organize and analyze user feedback from places like Discord, Slack and other chat services. With features like AI-based feedback collection and data lake pipelines, it can give you insights that help you make decisions and ensure your product is on the right track.