Question: Do you know of a solution that integrates with e-commerce systems and provides automated workflows for delivery management?

If you need something that integrates with e-commerce systems and automates workflows for delivery management, Narvar is a strong contender. Narvar's post-purchase platform offers actionable insights from a large network of customers to provide intelligent solutions. Its features include Promise for estimated delivery dates, Notify for proactive order messaging, Track for engaging order tracking, Return & Exchange for streamlined returns, and Monitor for real-time visibility and insights. The platform integrates with more than 300 carriers and 50+ e-commerce systems, helping businesses increase conversion rates, reduce WISMO calls, and improve customer retention.

Another good option is AfterShip, which offers an all-in-one post-purchase customer experience. AfterShip offers proactive shipment tracking, returns automation, warranty automation, shipping protection, and AI-powered delivery date estimates. It integrates with 1,171 carriers and supports popular e-commerce platforms and apps, so businesses of any size can easily scale. With enterprise-level security and privacy certifications, AfterShip helps businesses increase revenue and retention through better customer experiences.

Parcel Perform is another good option. The platform uses AI-powered data to offer a full delivery experience, including Checkout Experience for personalized EDD predictions, Post-Purchase Experience for proactive communication, Returns Experience for optimized processes, and Logistics for cost reduction. It integrates with more than 1,078 carriers and is designed to improve customer retention and reduce costs, making it a good choice for e-commerce, marketing, logistics and customer service teams.

If you're looking for something more focused on last-mile delivery management, check out DispatchTrack. The platform optimizes delivery routes, tracks orders in real-time, and manages customer experiences. Features include AI-powered route planning, automated customer communication, real-time ETA tracking, and a driver mobile app for proof-of-delivery. DispatchTrack can help businesses lower last-mile costs and improve customer engagement, making it a good option for optimizing delivery operations.