If you want a service to build customizable feedback widgets for your website and email, Mojipulse is a powerful option. It lets you capture and analyze user feedback through features like emoji ratings and NPS feedback, and you can embed it on websites and in emails with code snippets. Mojipulse offers real-time performance monitoring and insights to help you optimize your products and improve customer success. The service offers unlimited widgets, reporting and analytics, and costs $15/month and up.
Another alternative is FlowCharts.ai, which lets you build and deploy smart forms, surveys, decision trees and questionnaires across multiple channels, including email and SMS. It offers automated workflows, conditional logic and real-time data analysis. The service is good for things like enriching online reviews, offering price quotes and screening candidates, but you can use it for other purposes, too. FlowCharts.ai's clean interface and mobile support make it a good tool for gathering feedback from many sources.
For a more elaborate approach, SignalZen integrates with Slack or MS Teams to offer customizable live chat widgets and email templates for common support issues. It offers an AI Copilot to handle customer questions even when your support team is unavailable, so your customers get support 24/7. SignalZen is GDPR compliant and integrates with popular websites like WordPress and Shopify, so it's a good option for boosting customer satisfaction.