Question: How can I create customizable surveys to gather feedback at different points in the customer journey?

To build surveys that can be tailored to gather feedback at different touchpoints in the customer journey, SurveyMonkey is a good choice. The online survey tool lets you create and customize surveys, forms and polls, with features like AI-powered suggestions and prebuilt templates for common circumstances. It can be integrated with more than 100 apps and offers support for multiple languages, making it a versatile option for companies of all sizes.

Formaloo is another AI-powered survey maker that lets you build surveys that are engaging and customizable. With a no-code app builder and CRM integration, Formaloo offers a range of blocks like Kanban and Table that let you customize surveys to suit your needs. It also offers insightful dashboards and workflow automation, making it a good option for enterprises.

SurveySparrow is an all-in-one customer experience platform that offers conversational surveys, employee assessments and multi-lingual surveys. Its AI-powered creation and analysis tools, smart dashboards and integrations with popular apps make it a powerful option for optimizing customer feedback processes.

Appzi offers customizable feedback widgets that can be embedded on websites to gather feedback at different touchpoints in the customer journey. It offers a range of survey templates and uses AI to process feedback, providing insights into survey performance and trends in customer satisfaction. With integrations with more than 3,000 tools and tiered pricing plans, Appzi is good for small businesses and large enterprises.