If you're looking for another option to Opkit, check out Hyro. Hyro is a conversational AI-powered information retrieval system that can help healthcare organizations improve customer satisfaction and operational efficiency. It automates up to 85% of patient interactions, including answering FAQs, scheduling and routing complex calls. With its integration with Epic EMR and Salesforce, Hyro offers real-time insights into call center performance and customer journey metrics, making it a solid option for healthcare providers looking to optimize call center operations and reduce operational costs.
Another option is Elto, a more advanced live conversation AI designed to automate phone calls in many industries. Elto has low latency, natural-sounding voices and customization options, and can handle conversations up to an hour long. It comes with features like Human Handoff, Knowledge Bases and Custom Voices, and can be integrated with products using REST and GraphQL APIs. The system is highly scalable and can automate downstream workflows based on call outcomes, freeing up hours of operations and allowing for more focus on complex call management tasks.
If you're interested in clinical conversations, Abridge transforms clinical conversations into structured notes that integrate with Epic systems. Abridge creates real-time notes, supports multiple languages and offers clinically validated summaries in many specialties. It can help reduce documentation burdens, freeing up clinicians' time and improving work-life balance. With HIPAA compliance, secure cloud storage and analytics, Abridge is a good option for healthcare providers who want to improve patient care quality by reducing documentation burdens.
Last, Klara is a patient engagement platform that centralizes communication channels and automates outreach workflows. Klara simplifies patient communication, streamlines team collaboration and offers HIPAA-compliant encrypted messages. It integrates with many EHR systems and has shown results in reducing phone calls and freeing up healthcare professionals' time, which can improve patient outcomes and engagement.