If you're looking for another Lakeside Software alternative, ServiceNow is a powerful platform for service management across many areas, including IT, customer service and IT operations. It uses AI, Generative AI, and Intelligent Chatbots to boost productivity and efficiency, and includes Performance Analytics and Trust and Compliance to support a wide range of business needs.
Another good option is ThousandEyes, a digital experience assurance platform that offers end-to-end visibility into digital experience delivery. It uses AI-powered technology to identify issues and automate resolution in both owned and unowned environments. The platform helps organizations monitor digital experiences for customers, employees and infrastructure, ensuring that digital experiences are always available and minimizing downtime.
For a more comprehensive monitoring solution, check out LogicMonitor, a hybrid observability platform that offers operational visibility and predictability across on-premises and multi-cloud environments. It offers real-time insights and automation through an agentless architecture, broad monitoring capabilities and AIOPS functions to predict and prevent IT problems.
Last, Riverbed offers a unified observability platform that collects real-time data from the entire IT environment and uses AI to automate resolution. It includes features like NPM+ for network observability and Riverbed IQ 2.0 for deeper visibility, helping to prevent, detect and resolve IT problems that can mean better network performance and lower IT costs.