If you're looking for a Crystal Ball alternative, Sprig could be a good fit. The platform helps businesses optimize product adoption, retention and satisfaction by using AI to analyze user feedback and behavior. It has features like targeted surveys, replays, feedback collection and advanced AI analysis that can spot trends in user feedback and inform data-driven product decisions.
Another tool worth a look is Monterey AI. The product insights platform uses sophisticated AI to help businesses make data-driven decisions and improve customer satisfaction. It integrates with more than 6,000 apps and has features like Extract, Classify + Triage, Q&A + Analyze, and Collaborate + Deliver that could be of particular interest to product managers and customer success teams.
If you need a full-fledged user research platform, Maze offers an easy-to-use builder and AI-powered tools for a variety of research methods, including prototype testing and surveys. It also has a global participant panel, automated analytics and enterprise-level security, so it's a good choice for speeding up innovation and getting products to market faster.
Last, if you want to try to improve your product development with customer feedback analysis, check out Kraftful. The service gathers and analyzes feedback from reviews, surveys, calls and support tickets, with features like feedback synthesis, sentiment analysis and project management. It integrates with common services like iOS and Android app reviews, Google Meet and Intercom, so it's a good general-purpose tool for product teams.