Question: Do you know of a tool that offers workforce management and forecasting capabilities to optimize customer service operations?

If you're looking for a tool that can help you with workforce management and forecasting to run your customer service operations better, Assembled is a good choice. The service, designed for customer support teams, helps them work more efficiently with tools for forecasting support demand, scheduling team members and getting data to optimize support performance. It includes an AI engine to automate support ticket resolution and integrates with tools like Zendesk, Google Calendar and Slack for a 25% boost in agent productivity and 2x improvement in SLA performance.

Another good option is Playvox, a cloud-native digital-first customer service tool. Playvox offers tools for workforce engagement management, real-time AI-powered forecasting and scheduling, automated quality management and performance dashboards. It integrates with popular CRM tools and is designed to help you optimize staffing costs and service levels, improve customer satisfaction and reduce forecasting and scheduling complexity.

For a more general-purpose workforce management tool, check out Quinyx. The AI-powered service optimizes scheduling, task management and frontline employee motivation. It includes features like demand forecasting, workforce scheduling, labor optimization and advanced analytics designed to boost work efficiency and cut costs. Quinyx is used in retail, warehousing and hospitality, among other industries.

Last, injixo offers a more general-purpose workforce management service that uses machine learning to forecast short-term, mid-term and long-term workloads. It offers tools for scheduling, intraday management, time-off management and HR management. Injixo can help businesses optimize their workforce, improve productivity and cut costs, making it a good option for improving customer and employee satisfaction.