Question: Can you recommend a tool that ingests and analyzes data from multiple social media sources to track customer sentiment and trends?

If you're looking for a more comprehensive tool for ingesting and analyzing data from multiple social media sources to monitor customer sentiment and sentiment trends, Meltwater is a top contender. Meltwater's AI-powered suite includes media intelligence monitoring of 270,000 sources, social listening and analytics, social media management, consumer intelligence, and influencer marketing. The suite is geared for businesses in PR, marketing and communications to make data-driven decisions with significant improvements in editorial mentions, market research productivity, engagement and ROI.

Another strong contender is Digimind, which collects and enriches content from more than 25 social media sites and 800 million online sources. It uses AI for automated curation, sentiment analysis and visual listening to deliver insights. Highlights include broad data coverage, smart AI technology, smart reporting and integration with other tools, making it suitable for marketers, researchers and analysts who want to boost their market intelligence and social listening abilities.

YouScan is another contender, with AI-based social listening that analyzes text, images and audience data from social media. It offers customer opinion analysis, brand reputation management and insights. With features like Visual Insights for image analysis, Audience Insights for demographic analysis and a conversational AI assistant, YouScan can be used for a variety of use cases including brand health tracking, crisis management and market research.

If you need to monitor social media in real time and get insights, Brand24 is a full-featured social media monitoring tool. It tracks mentions from more than 25 million online sources, offering sentiment analysis, report creation and automated reporting. With support for more than 108 languages and customizable alerts, Brand24 is for businesses of any size, with a 14-day free trial and a lot of customer support. That makes it a good option for companies that want to keep tabs on their online presence and customer engagement.