Question: I need a system that can integrate with my existing Mitel or Genesys Cloud infrastructure to provide advanced analytics and reporting capabilities.

Brightmetrics is a good option, with advanced analytics tools geared specifically for call center and contact center operations. It can link to Mitel and Genesys Cloud and offers historical analytics, real-time analytics and customizable dashboards. It can help you improve customer satisfaction, agent productivity and overall operations, so it's a good option if you want to make data-driven decisions.

Another good option is Genesys Cloud CX. It's an AI-infused contact center platform that'll link to your existing setup but also offers a range of tools for omnichannel engagement, contact center optimization and workforce engagement management. Genesys Cloud CX is a Gartner, IDC and Forrester leader and is used by more than 8,000 companies, so it's a good option if you want something reliable and scalable.

If you want a broader analytics suite, Qlik offers a wide range of data integration, analytics and AI abilities. With its range of connectors and integrations, Qlik can tap into hundreds of data sources, including technology partners. The software offers embedded analytics, augmented analytics and AI-infused features, so it's good for a wide range of industries and jobs. It could be a good addition to your analytics toolkit, with flexible pricing and a lot of resources to help you get started.

Last, Sisense offers an analytics platform that lets you integrate AI-infused analytics into your products and applications. It offers pro-code, low-code and no-code options for advanced analytics and data visualization with interactive dashboards. Sisense is highly customizable, so it's a good option for businesses that want to build their own analytics.