If you want a platform that integrates with Cisco and Microsoft Teams for call recording and analytics, CallCabinet is a top contender. It offers detailed call recording and AI-based conversation analytics with sentiment and emotion analysis. It's also got automated compliance call recording, recording data migration and quality assurance tools, so it's a good choice for regulated industries with a lot of customer contact.
Another top contender is Fathom, which offers AI-based meeting recording, transcription and summarization for several videoconferencing tools, including Microsoft Teams. It offers real-time transcription and summarization, and it synchronizes meeting summaries with CRM systems. That can save you a lot of time on taking meeting notes and following up, so it's a good tool for teams.
If you're looking for a more general-purpose meeting transcription and analysis tool, Otter is a good choice. It integrates with Microsoft Teams to transcribe meetings in real-time, take notes on action items and generate meeting notes. Otter also offers AI meeting assistance, collaboration tools and integration with tools like Salesforce and Microsoft SharePoint, so it's a good tool for boosting team productivity.
Also worth a look is Fireflies, which offers automated meeting transcription, summarization and analysis and integrates with Microsoft Teams and other big names. It offers automated transcription, AI-based search and real-time knowledge bases to boost team productivity and collaboration. Fireflies also offers enterprise-grade security with 256-bit AES and SSL/TLS encryption.