TicketGenie

TicketGenie is an intelligent chatbot solution that combines the latest conversational AI technology with your own Knowledge Base to deliver the highest level of automation and human-like conversations for the best customer support.

TicketGenie is designed to turbocharge your customer support by quickly setting up a chatbot in minutes, offering personalized 24/7 support in multiple languages. This chatbot solution automates customer requests, minimizing human intervention and saving you money.

Here are some of the key features:

• AI-Driven Automation: Automate customer requests at the highest level possible without human intervention.
• Personalized & Human-like: Conversational interface that simulates a human-like experience.
• Global Support: 24/7 support and multilingual support for a global customer base.
• Omni-channel Support: Support customers through customizable chat widgets on your website, support emails, and Slack integrations.
• Personalized Bot Experience: Highly customizable bots that simulate human conversations for a friendly and engaging customer service.
• Effortless Knowledge Base Setup: Import FAQs from your existing HelpDesk with a single click.
• Automatic Ticket Tagging and Categorization: Automatically categorize and tag incoming requests based on topics, intents and sentiment.

TicketGenie offers a free plan for the first 5,000 interactions, with no subscription fees or credit card requirements. After that, the pricing is based on interactions and additional features. You can start using TicketGenie for free, with features like unlimited topics and FAQs, Zendesk integration, and unlimited channels. Additional interactions cost €0.09 each, extra seats cost €9/month and extra Genie Chats cost €3/month. This means it's a cost-effective way for companies to improve their customer support.

Published on July 15, 2024